Frequently Asked Questions
FAQ
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Product
The journal measures approx 15.5cm x 21.5cm x 2cm (A5 size), making it compact and easy to carry.
To ensure durability, sustainability, and a pleasant writing experience, we used paper made from 50% pure environmentally friendly certified FSC® fibers and 50% recycled fibers.
The inner pages are made with 100g paper.
The journal contains 250 pages, including introductory sections, explanations, and prompts providing ample space for your travel notes and memories.
The journal features 50+ thematic prompts designed to enhance your travel writing experience, helping you reflect on your journey and create a rich, memorable record of your adventures.
To preserve your journal while traveling:
- Avoid exposure to moisture and extreme temperatures.
- Handle it with care to prevent wear and tear.
- Store it in a secure place in your bag to avoid damage.
Orders
We accept all major payment methods, including PayPal, Apple Pay, Google Pay, Visa, Mastercard, and American Express.
We will make every effort to process changes or cancellations to your order promptly.
Please reach out to our support team through our website chat or email at info@mindfuljourney.it to inform us of the necessary details for the change or cancellation.
Due to our rapid order processing and shipping, our support team will notify you promptly regarding the feasibility of making the requested changes.
We appreciate your patience and understanding.
Shipping and Returns
We are excited to share that we ship all around Europe!
Orders are processed and shipped within 2-5 business days, likely sooner. Once your order has been processed, you will receive a shipment confirmation email with your tracking information.
Shipping costs vary greatly based on your shipping address. All rates for individual countries are based on weight and are calculated at check-out. You can calculate shipping cost to your address on the check-out page. Please make sure that you fill in all the data including your postcode.
For detailed information, please check out our Shipping and Returns information page.
We only accept returns for orders placed in Europe.
Return shipping costs are the responsibility of the customer.
We can not process a return if the product has been written in or used.
The original shipping costs will not be included in your refund.
For detailed information, please check out our Shipping and Returns information page.
Contact us
You can easily get in touch with us by filling out the form in the contact section, emailing us at info@mindfuljourney.it or messaging us directly through the chat on our website.
Still looking for an answer?
Send an email to our team and we’ll get back to you as soon as possible.