We ship all around Europe!
We are excited to share that we ship all around Europe!
We ship from our warehouse in Italy.
Shipping costs vary greatly based on your shipping address.
Orders are processed and shipped within 2-5 business days, likely sooner. Once your order has been processed, you will receive a shipment confirmation email with your tracking information.
Please allow 24-48 hours for the tracking details to update. If you have not received this email, kindly check your spam/trash folders, or email us at info@mindfuljourney.it for further support. Please note that we cannot be held accountable for any shipping delays caused by the carrier.
Shipping costs vary greatly based on your shipping address. All rates for individual countries are based on weight and are calculated at check-out. You can calculate shipping cost to your address on the check-out page. Please make sure that you fill in all the data including your postcode.
Any import fees or duties are the responsibility of the purchaser and are not included in our pricing.
Our products are dispatched from Italy. All international orders outside Europe, can potentially incur charges such as customs, duties, VAT, etc., upon their arrival in the destination country.
Any import fees or duties are the responsibility of the purchaser and are not included in our pricing.
If you wish to modify your order, such as adding or removing products or updating your address, please contact info@mindfuljourney.it as soon as possible. While we cannot guarantee that changes can be made, we will do our best to accommodate your request.
At first, please check your SPAM folder. If you haven’t received an email confirmation from us, please contact info@mindfuljourney.it with your order number as soon as possible.
Kindly note that we are not responsible for packages scanned delivered by the shipping carrier that cannot be located.
The package does not include a receipt, so rest assured the recipient will not be able to see the value of the order.
We do not offer returns for orders placed outside Europe.
It's totally ok to change your mind - it happens! We accept returns for orders placed in Europe.
- Shipping fees are non-refundable.
- We can not process a return if the product has been written in or used.
- Returns are accepted within 30 days of receiving your order.
- Return shipping costs are the responsibility of the customer.
- We can not process a return if the product has been written in or used.
- The original shipping costs will not be included in your refund.
To start a return for EU orders, email us at info@mindfuljourney.it with your name and order number. Tell us which product(s) you want to return and the reason.
If you have received a damaged or defective item, please contact us at info@mindfuljourney.it and include your order number with a photo of the damage.
The original shipping costs will not be included in your refund.
Return shipping costs are the responsibility of the customer.
At this time we do not offer product exchanges.
Still looking for an answer?
Send an email to our team and we’ll get back to you as soon as possible.